Category: brand strategy

  • Mapping the customer journey isn’t just a UX task, more it’s a strategic blueprint for growth. Here’s how I’ve used journey design and data led insight to uncover new revenue. From Screens to Strategy – Rethinking the journey Too often, organisations start journey maps as a “sticky note” exercise — a visual of screens, stages,…

  • Marketing is about finding the right people, understanding what the right message is to inform and influence, and then serving the messaging at the right time for that person’s journey. Easy right?! When done right it adds value and enriches the journey to the predetermined end goal. And when executed poorly, is inflammatory, insensitive and…